General Terms & Conditions
Welcome to our terms and conditions, which apply to your use of our Website. By voluntarily accessing this Website, you agree to be bound by them.
These terms and conditions of sale apply to all Goods, Therapies, Services, Training, etc supplied by CC-Inc, placed via phone, website, mail, email or in person.
To avoid incurring any additional charges for missed or cancelled appointments check out our Missed and Cancellation Policy, this policy applies to face to face, Skype, zoom, or any other mechanism that may become available in the future.
CC-Inc and other marks indicated on our website are trademarks or registered trademarks of CC-inc.co.uk in the UK and/or other jurisdictions.
CC-Inc trademarks and trade dress may not be used in connection with any product or service that is not CC-Inc, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits CC-Inc.
All other trademarks not owned by CC-Inc that appear on this website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by CC-Inc.
Intellectual Property, Design and Reproduction
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this Website shall remain at all times vested in us or our licensor's.
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the exclusive property of CC-Inc, its affiliates or its content suppliers and is protected by UK and international copyright, authors rights and database right laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without CC-Inc’s express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without CC-Inc 's express written consent.
You also may not create and/or publish your own database that features substantial parts of this website without CC-Inc 's express written consent.
You can contact us by visiting Contact us
Please review our Privacy Notice, which also governs your visit to CC-Inc, to understand our practices.
Access to CC-Inc
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
Your Obligations to Us
You agree not to use the Website (or any part of) for any illegal purpose and agree to use it in accordance with all relevant laws.
You agree not to upload or transmit through the Website any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer.
You agree not to upload or transmit through the Website any material which is defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety.
You agree not to use the Website in a way that may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired.
You agree not to use the Website in any manner which violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy).
You agree that in the event that you have any right, claim or action against any Users arising out of that User's use of the Website, then you will pursue such right, claim or action independently of and without recourse to us.
You agree that by placing an order you warrant that you are legally capable of entering into binding contracts.
You agree that you are at least 18 years old when ordering items marked as age restricted.
You agree to be fully responsible for (and fully indemnify CC-Inc against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by CC-Inc and arising out of any breach of the Conditions by you or any other liabilities arising out of your use of the Website, or the use by any other person accessing the Website using your PC or internet access account.
CC-Inc will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and CC-Inc when you commenced using the website or when a contract for the sale of goods by CC-Inc to you was formed.
Vouchers, E-Vouchers and Codes
Codes, Vouchers and E-Vouchers can only be used for making online purchases. Vouchers, E-Vouchers and codes are only in pounds sterling but can be used from outside of the UK so long as the delivery address is in the UK.
A voucher, E-voucher or code cannot be exchanged for cash or any other alternative in whole or part and can only be used once.
Only one Code per transaction and cannot be used in conjunction with any other codes or offers.
Codes are valid for 6 months from date of purchase unless otherwise stated.
The Voucher or E-voucher will be dispatched when the payment is cleared.
CC-Inc is not responsible for any delay in sending out vouchers. It is the responsibility of the recipient to ensure that you have received the voucher as from time to time an E-voucher may be in the spam folder of the recipient or some other security measure.
CC-Inc reserves the right to withdraw the use of the voucher or E-voucher codes without any prior notice.
Lost or stolen vouchers will not be replaced as it is the responsibility of the recipient to ensure its security and safety.
If shipping to an alternative address it is the purchaser's responsibility to ensure that the delivery address details are correct. CC-Inc takes no responsibility if the address is incorrect and the item is collected by someone other than the intended recipient.
Alteration of Service or Amendments to these Terms and Conditions
CC-Inc will use all reasonable endeavours to maintain the Website.
CC-Inc reserve the right to modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that CC-Inc shall not be liable to you or any third party for any modification to or withdrawal of the Website
You confirm that you will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
CC-Inc reserve the right to change these Terms and Conditions and/or policies from time to time, and your continued use of this Website (or any part of) including that of you ordering goods from CC-Inc following such change shall be deemed to be your acceptance of such change, unless any change to these policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you).
It is your responsibility to check regularly to determine whether these Terms and Conditions have been changed. If you do not agree to any change to these Terms and Conditions then you must immediately stop using the Website.
CC-Inc reserves the right to refuse supply any individual or company, deny access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
What About Third-Party Advertisers and Links to Other Websites?
In an attempt to provide increased value to our Users, we may provide links to other websites or resources include third-party advertising.
You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentation or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
CC-Inc do not provide any personally identifiable customer information to these advertisers or third-party websites.
Are Children Allowed to Use CC-Inc?
CC-Inc does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use CC-Inc only with the involvement of a parent or guardian.
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
When you place an order to purchase a product from CC-Inc, we will send you an e-mail confirming receipt of your order, unless the email you provided is invalid or the web hosting server has an error. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.
Availability and delivery
All Products are subject to availability and may be withdrawn at any time without notice.
We reserve the right to change any packaging material used. Shipping information policy
Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable
Risk and title
The Products will be at your risk from the time of delivery. Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products.
All prices are listed in GBP. "Our Price", as displayed but exclude Shipping and delivery costs which will be added to the total amount due in your shopping basket (as detailed in our Shipping information policy)
Prices are liable to change at any time, but changes will not affect orders for which we have already sent you an Order Acknowledgement. (see our Confirming Price for more details)
VAT stands for value added tax, which is charged on goods sold. CC-Inc is required by law to collect VAT on orders for goods (including e-Books) sold within the UK and European Union.
All prices shown are inclusive of UK VAT at current rate. The UK VAT rate on books sold is 0%.
Items in your Shopping Basket will always reflect the most recent price displayed on the item's product detail page. Please note that this price may differ from the price shown for the item when you first placed it in your basket. Placing an item in your basket does not reserve the price shown at that time. It is also possible that an item's price may decrease between the time you place it in your basket and the time you purchase it.
With respect to items sold by CC-Inc, we cannot confirm the price of an item until we receive your order.
What we do about mis-pricing
Despite our efforts, a small number of our products may be mis-priced. Rest assured, however, that we verify prices as part of our dispatch procedures.
If a product's correct price is lower than our stated price, we charge the lower amount and send you the product.
If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
For Orders via the website:
· Credit / Debit card: The payments are processed using iZettle.
For Orders in Person:
Credit / Debit card: The payments are processed using iZettle.
Personal Cheques (your order will not be released/dispatched until full payment has been received and funds cleared).
Bank Transfer: If this option is chosen, we will supply our bank details for the transfer
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
If you have any grievances about CC-Inc, we want to hear from you so we can improve our service. Please e-mail us and we'll consider your comments carefully.
You may send us notices under or in connection with these Conditions:
by post to Bonanza, Burgoyne Road, Sunbury-on-Thames, TW16 7PP, UK
by email to
As proof of sending does not guarantee our receipt of your notice, you must ensure that you have received an acknowledgement from us, which will be sent within 5 working days of our receipt and should be retained by you.
Limitation Of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the website, we make no warranties, whether express or implied in relation to its accuracy. The material here is intended to provide general information only.
The Website is provided on an "as is" and "as available" basis without any representation or endorsement. Unless specified in separate terms and conditions related to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not
limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.
Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server that makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.
Notwithstanding any other provision in the Conditions, nothing shall limit your rights as a consumer under United Kingdom law.
You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you.
We will not be liable in contract, tort or otherwise if you incur loss or damage connecting to the Website through a third party's hyper-text link.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with the Website or products or services offered on this Website whether by us or on our behalf (including free software downloads) for:
any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
any loss of goodwill or reputation; or
any special or indirect or consequential losses; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
We will have no liability to you under these terms if we are prevented from, or delayed in, performing its obligations under these terms by strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic/pandemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks or the acts, decrees, legislation, regulations or restrictions of any government.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
If any part of these Conditions shall be deemed invalid, unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not effect the validity and enforceability of any of the remaining provisions of the Conditions.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersede any previous agreements, arrangements, undertakings or proposals, written or oral, between you and us in relation to such matters. No oral explanation or oral information given by either of us shall alter the interpretation of these Conditions. You confirm that, in agreeing to accept these Conditions, you have not relied on any representation save insofar as the same has expressly been made a representation in these Conditions and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of these Conditions save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of these Conditions.
The Conditions will be exclusively governed by and construed in accordance with the laws of United Kingdom whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Your Statutory Rights
For more information on your right to withdraw from your purchase within the seven day cooling-off period (including weekends, bank holidays, etc), visit the Department for Business, Energy & Industrial Strategy website.
At CC-Inc we want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items. Please review our Returns Policy. You should be aware that once we begin the delivery process you will not be able to cancel any contract you have with us for additional services carried out by us.
Other statutory rights
For more information about your other statutory rights, please visit the Citizens Advice Bureau website.
How do I know the order's been placed?
You'll know the order has been placed when you reach a page that displays the following message: "Thank you--we have received your order". Later you'll receive an order confirmation e-mail.
If you now click the "Your Account" button on the site, you'll be able to see where your order is in the dispatch process.